All tool orders are processed and shipped within 1–3 business days after payment confirmation. Orders will not be processed or dispatched on weekends and public holidays. Every hand tool and hardware accessory is carefully inspected and quality-checked before professional packaging to ensure intact condition and full functionality prior to shipment.

We provide worldwide international shipping for all hardware and tool products. Standard international delivery usually takes 7–14 business days, varying by destination country, local logistics efficiency, and customs clearance progress. Expedited shipping is available at checkout as an upgraded option for faster delivery to meet your urgent repair and installation needs.

All shipping fees are calculated in real time during checkout based on total order weight, package dimensions, and shipping destination. There are no hidden charges or additional surcharges. Customers can check the exact shipping cost before finalizing payment for full pricing transparency.

International shipments may be subject to import taxes, customs duties, or VAT imposed by local customs authorities. All related fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please verify local import regulations for hardware goods before placing your order.

Our hardware tools include fragile and heavy-duty items such as pullers, rivet guns, and mechanical accessories. We adopt upgraded shockproof cartons, thick protective foam, anti-collision wrapping and reinforced sealing to prevent extrusion, scratching, bending and breakage during long-distance international transit. Shipping insurance is optional at checkout for high-value orders.

Please inspect your package immediately upon delivery. If you discover outer package damage, severe deformation, missing parts or broken items, please take clear photos or videos, refuse parcel signing, and contact our support team immediately. If you find manufacturing defects, functional failures or product damage after signing for the package, please submit a support ticket with valid evidence within 48 hours after delivery. We will verify the issue and provide proper solutions including refunds, replacements and professional after-sales support.

Delivery delays may occasionally happen due to customs inspections, severe weather conditions, logistics congestion or unexpected international transportation issues. We are not responsible for indirect losses caused by uncontrollable shipping delays. However, we will actively track your shipment and update order status timely.

If you have any inquiries regarding order processing, shipping methods, delivery progress, logistics issues or customs clearance problems, feel free to contact our professional customer support team. We offer fast and reliable consultation for all tool and hardware orders.

We continuously optimize our packaging solutions and logistics services to deliver intact, high-quality and fully functional hardware tools to every global customer.